Terms and Conditions
1. General provisions
1.1. These Privacy and Product purchase rules in the online store www.latendresseknitwear.com (hereinafter – the Rules) are drawn up to ensure that you (hereinafter – the Buyer) and MB “Alvadija” (hereinafter – the Seller) selling goods in the online store www.latendresseknitwear.com (hereinafter – the Store) ) rights, determine the rights and obligations of both parties, responsibility, personal data protection rules, and other provisions related to the purchase and sale of goods in the Store and direct marketing offers. When buying online, after creating a shopping cart and paying for the order, the buyer confirms that he has read these Rules, agrees with them and undertakes to comply with them.
1.2. The seller is “Registrų centras” of the Republic of Lithuania, a legal entity registered in the Vilnius branch of the Register of Legal Entities, MB “Alvadija”, legal entity code 305209416, address Laukininkų st. 45 – 17, , LT-95151 Klaipėda, e-mail p.: firstname.lastname@example.org
1.3. The rules determine the conditions and procedure for ordering, purchasing, and returning goods from the Store, as well as indicate the information that must be provided to the Buyer in accordance with the legal acts of the Republic of Lithuania.
1.4. The Seller is released from any responsibility in cases where losses or other negative consequences occur due to the Buyer not familiarizing himself with the rules, recommendations and/or information provided by the online Store, even though such an opportunity was provided to him.
1.5. The Seller reserves the right to unilaterally change the Rules at any time by publishing the changed Rules on the website of the electronic Store. Changes take effect from the moment of publication and are valid for all transactions concluded after publication.
2. Conclusion of the contract
2.1. Contracts for the purchase and sale of goods (hereinafter – Contracts) are concluded in electronic form in the online store. When entering into these Agreements with the Buyers, the Seller is guided by the provisions of the Civil Code of the Republic of Lithuania, which regulate distance contracts, and the Resolution of the Government of the Republic of Lithuania dated 22.07.2004 no. 738 of the approved “Rules of Retail Trade”.
2.2. The following have the right to buy in the Seller’s online store: able-bodied natural persons; minors between the ages of fourteen and eighteen only with the consent of their parents or guardians, except in cases where they dispose of their income independently; legal entities; as well as authorized representatives of all the above-mentioned persons. By agreeing to these Rules, the Buyer confirms that he has the right to buy in the Seller’s online store.
2.3. The Agreement for the purchase and sale of goods between the Buyer and the Seller is considered to have been concluded and comes into force from the moment when the Buyer, having created a basket of goods in the online store, indicated the delivery address of the goods and other necessary data for placing the order, selected the payment method and familiarized himself with these Rules, clicks on the “Pay” link “.
2.4. After the conclusion of the contract for the purchase and sale of goods, the Seller additionally sends the Buyer an automatic electronic message about the confirmation of the order submitted by the Buyer, with the goods specified in it, the main characteristics of the goods, their exact number and prices, and the assigned order number. Together with the confirmation of the order, the Seller sends the Buyer the valid Rules, which contain all the information specified in the legal acts to be provided to the Buyer. The order confirmation notification is sent to the Buyer to the e-mail address specified in the Buyer’s registration form or the submitted order form.
2.5. These Rules, the Product Delivery, Payment and Return descriptions published in the online Store, information about the Seller, as well as the electronic notification sent by the Seller to the Buyer about receiving the order are considered an integral part of the Agreement between the Buyer and the Seller.
2.6. Every Contract concluded electronically between the Buyer and the Seller is stored in the database of the online Store.
2.7. The Agreement concluded between the Buyer and the Seller is valid until the parties’ obligations under the Agreement are fully fulfilled or until it expires in the manner specified in these Rules.
3. Prices of goods
3.1. The characteristics of each product sold are indicated in the description provided in the online store for the respective product. The Seller is not responsible if the color, shape or other parameters of the goods available in the online Store do not correspond to the actual color, shape or other parameters of the goods due to the characteristics and/or settings of the display used by the Buyer.
3.2. The Seller has the right to change the offer of goods in the electronic Store at any time without notifying the Buyer.
3.3. The price of each sold item is presented in Euros and indicated in the electronic Store next to the corresponding item, in the Buyer’s order, and in the electronic notification sent by the Seller to the Buyer about receiving the order. The Seller undertakes to sell the goods at the prices valid at the time of the Buyer’s order submission to the Seller.
3.4. Value added tax (VAT) is not included in the product price.
3.5. The price of the product does not include the delivery fee to the Buyer. The fees for the delivery of goods are specified in 5.2 of these Rules paragraph.
3.6. The seller has the right to determine the minimum size of the basket of goods at his discretion, i.e. . the minimum amount, upon reaching which the Buyer’s order will be executed.
3.7. Depending on your order and country, you may be required to pay local import charges (customs duty and/or value added tax) upon receipt of your order.
4. Payment for goods
4.1. The buyer pays for the goods and their delivery in one of the following ways:
4.1.1. using a bank card payment method;
4.1.2. using the PayPal payment system;
4.1.3. using the Paysera payment system.
4.2. When paying for goods and their delivery using bank services, the Buyer may be subject to commissions and/or other fees set by the Bank for the operations performed.
4.3. The Seller starts executing the order of goods submitted by the Buyer only after receiving full payment for the goods and their delivery. Payment is considered completed when the entire amount due is received and credited to the Seller’s bank account.
4.4. The Seller undertakes to provide the Buyer with all the necessary and correct information necessary for the payment of the goods and their delivery services. However, the Seller does not assume any responsibility for improperly provided services and related losses by the banks, using the services of which the Buyer made payment to the Seller.
5. Delivery of goods
5.1. The goods are delivered by the Seller or a company providing delivery of parcels on behalf of the Seller (hereinafter referred to as the Parcel Service). Delivery of goods is carried out throughout the territory of the Republic of Lithuania, including the Curonian Spit. The goods are delivered to the address specified by the Buyer during registration or in the goods order form.
5.2. The following Goods delivery fee applies to the delivery of goods:
5.2.1. Delivery price in Lithuania – from 3.99€ to 5.99€ (except Neringa municipality – delivery of goods to this municipality costs 35.00€). Delivery in Latvia and Estonia – from €5.99 to €14.99. Delivery to European Union countries – €10.00. Delivery in Norway, Sweden and Finland – €15.00. Delivery to other countries of the world – €20.00.
5.3. Depending on the order amount and the Buyer’s country, local import charges (customs duty and/or value added tax) may apply.
5.4. Usually, the goods are delivered to the address specified by the Buyer: in Lithuania within 2 – 4 working days, to other countries – within 5 – 30 working days. The buyer agrees that, exceptionally, due to unforeseen circumstances, the delivery of the goods may be delayed, but, in any case, the goods must be delivered no later than within 45 (forty-five) calendar days. In this case, the Seller will immediately contact the Buyer and coordinate the delivery date of the goods. The term of delivery of the goods starts counting from the moment the Seller receives the Buyer’s payment for the goods and their delivery services.
5.5. In all cases, the Seller is released from responsibility for the delay in delivering the goods, if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s own fault or due to circumstances beyond the Buyer’s control.
5.6. If the delivery of the goods is delayed for more than 10 (ten) working days due to no fault of the Buyer or circumstances related to it and the parties fail to agree on the extension of the terms of delivery of the goods or the replacement of the ordered goods with analogous or other goods available in the electronic store, the Buyer has the right to withdraw from the Agreement (informing about that is, the Seller at the e-mail address of the e-Store at email@example.com), and the Seller undertakes to return the money paid in advance by the latter to the Buyer (if such payment was made) within 14 (fourteen) calendar days after the termination of the Agreement. The money is returned to the bank account from which the payment was made or to another account of the Buyer specified in the Buyer’s notice of withdrawal from the Agreement.
5.7. The goods are delivered on working days from Monday to Friday, at a time agreed in advance with the Buyer.
5.8. If due to the fault of the Buyer or circumstances depending on him, the delivery and handover of the goods to the Buyer did not take place at the time agreed upon by the parties (e.g. after delivering the goods to the address specified by the Buyer, it turned out that the delivery address was specified incorrectly or neither the Buyer nor the other person receiving the goods was found at the specified address, etc.) , the Seller or on his behalf the Parcel Service additionally contacts the Buyer and coordinates with him a new delivery time suitable for both parties. For such repeated delivery of the goods, the Seller has the right to require the Buyer to pay an additional delivery fee. If the Buyer unreasonably does not accept the goods and during their re-delivery, it is considered that the Buyer has abandoned the Agreement, and the Buyer’s order is canceled, informing the Buyer about this at the e-mail address specified in the registration form or the submitted order form. In this case, the Seller undertakes to return to the Buyer the money paid in advance by the latter (if such payment was made) within 14 (fourteen) calendar days after the cancellation of the Agreement, deducting the costs of returning the goods to the Seller from the returned amount. The money is returned to the bank account from which the payment was made.
5.9. After delivery of the goods to the address specified by the Buyer, the goods are transferred to the Buyer or any other person at the address specified by the Buyer. The Buyer confirms his understanding that any person at the delivery address specified by the Buyer (hereinafter referred to as the Buyer’s representative) will be considered the appropriate person to receive the goods.
5.10. During the delivery of the goods, the Buyer (the Buyer’s representative) must together with the Seller who delivered the goods or the Parcel Service (depending on the case) check the condition of the shipment (whether the package is not crumpled, wet, torn or otherwise externally damaged), the assortment, quantity and quality of the goods. Having noticed violations of the external appearance of the shipment and/or goods, inconsistencies in the product range and/or quantity, the Buyer (Buyer’s representative) must note this in the shipment delivery confirmation provided by the Seller or the Parcel Service (in the VAT invoice – invoice, cargo bill of lading or other similar document) and write and together with the Seller or the Parcel Service, sign a free-form shipment and/or product violation/nonconformance document. Violations/inconsistencies recorded during the transfer of goods are eliminated in accordance with the procedure and terms agreed upon by the Buyer and the Seller.
6. Right to withdraw from a distance contract and Return of Goods
6.1. The buyer (user) has the right, without specifying a reason, to refuse the contract for the purchase and sale of goods concluded in the electronic store, by notifying the seller in writing within 14 (fourteen) days from the day of delivery of the goods. The Buyer’s written notification of withdrawal from the Contract must be submitted to the e-Store’s e-mail address firstname.lastname@example.org In order to comply with the withdrawal period, it is sufficient for the Buyer to send a notification that he exercises his right to withdraw from the Contract before the expiry of the withdrawal period. The cost of returning the order is paid by the buyer.
6.2. When returning the Goods, the Seller has no obligation to compensate the Buyer for the taxes paid (import and/or value added tax).
6.3. Upon cancellation of the Goods Purchase – Sale Agreement, the returned item must meet the following requirements:
6.3.1. the product cannot be worn or otherwise used, it must be undamaged and not lose its commercial appearance;
6.3.2. the product must be presented in the original packaging of the manufacturer (the packaging can be changed only to the extent necessary to inspect and/or try on the product) and without losing its commercial appearance;
6.3.3. the item must have all tags attached. Items with the label removed are not eligible for return.
6.4. The returned goods must be sent by the Buyer by registered mail, keeping the tracking number of the shipment.
6.5. Together with the returned product, the Buyer must submit to the Seller a completed application form, which the Seller submits to the buyer after receiving a statement from the buyer about the desired product to be returned, or submit a free-form request for the return of the product (indicating the returned product and his bank account to which the money must be transferred returned product) and a document proving the purchase in the online store (invoice).
6.6. The buyer does not have the right to use the provided right to withdraw from the Agreement and return goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons (e.g. underwear, if the hygienic protective strip has been removed), as well as other 6.228 of the Civil Code of the Republic of Lithuania10 65 / 5 000 Vertimo rezultatai star_border In the cases specified in paragraph 2. The seller, having received these Rules 6.1. within 14 (fourteen) calendar days of the Buyer’s written notification of the refusal of the Goods Purchase – Sale Agreement, return the money paid for the goods to the Buyer (including the delivery costs of the goods). In case of cancellation of the distance purchase-sale contract, the costs of returning the goods to the Seller shall be paid by the Buyer.
6.7. The rights of the buyer, when goods of unsuitable quality are sold to him, are determined by the Civil Code of the Republic of Lithuania and by the Resolution of the Government of the Republic of Lithuania on 22.07.2014 No. 738 approved “Retail Trade Rules”, additionally taking into account 6.3 of these Rules. – 6.5. the provisions established in clauses.
7. Rules for exchanging and returning goods of inappropriate quality
7.1. Goods of unsuitable quality are exchanged for goods of suitable quality and goods are returned in accordance with Articles 6.363 and 6.364 of the Civil Code, 2014-07-22 Government Resolution No. 738 of the approved “Retail Trade Rules”, in the cases and conditions established.
7.2. The seller is responsible for item defects that become apparent within two years of the item being handed over.
7.3. The buyer does not have the right to terminate the contract if the item’s defect is minor or is due to the product’s characteristics.
7.4. If the Buyer has purchased goods of inadequate quality, the Buyer may return the goods within the warranty period and, at his option, may demand:
7.4.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
7.4.2. to reduce the purchase price accordingly;
7.4.3. that the product is replaced with an analogous product of suitable quality;
7.4.4. return the price paid and cancel the sales contract.
7.5. The buyer can choose only one of the methods of protection of rights provided for in Clause 7.4 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in clause 7.4, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in clause 7.4.
7.6. If the buyer terminates the contract due to the inappropriate quality of the item, the seller must return the price paid. The cost of returning an item of inappropriate quality is borne by the Seller.
7.7. Goods are exchanged or returned by the user’s written request, the form of which is submitted together with the goods, or by the Buyer’s free-form request, which is submitted to the Seller by e-mail specified in the Rules. In the submitted request, the reason (lack of quality of the product) due to which the purchased product does not satisfy the Buyer and one of the requirements specified in point 7.4 of the Rules is indicated. A document confirming the purchase and sale of goods from the Seller (invoice) is attached to the request.
8. Processing of personal data
8.1. When the buyer orders goods in the online store, registration is not necessary, but for proper fulfillment of the order, it is necessary to provide such personal data as name, surname, e-mail, address where the goods will be delivered, phone number and other data specified in the order.
8.2. The Buyer confirms that he is aware of his right to refuse to provide his personal data, but understands that personal data is necessary and necessary for the fulfillment of the order for goods, and if the Buyer does not provide such data and does not consent to their processing in accordance with 8.5 of these Rules. for the purposes specified in point, the Agreement for the purchase and sale of goods cannot be concluded and executed.
8.3. The Buyer, by registering in the online Store and/or placing an order for goods, confirms that he agrees to provide his personal data specified in these Rules, the registration form and the order form for goods and does not object to the Seller processing these data in accordance with 8.5 of these Rules. for the purposes specified in paragraph
8.4. Buyer’s personal data specified in 8.1. paragraph, collected and processed for the purpose of e-commerce (conclude a Contract, process product orders, issue financial documents, resolve issues related to the delivery and transfer of goods, fulfill other contractual obligations).
8.5. Personal data (e-mail address) of the Buyer and other visitors to the www.latendresseknitwear.com website are collected and processed for direct marketing purposes if the Buyer, when ordering goods, ticks the box that he agrees to receive direct marketing offers, and other www.latendresseknitwear .com website visitors indicate their e-mail address. e-mail address in the “Newsletter” section. The buyer and other visitors to the www.latendresseknitwear.com website have the right to withdraw their consent for the Seller to process personal data for direct marketing purposes at any time, by submitting an appropriate notification to the Seller.
8.6. The personal data of the buyer and other visitors to the www.latendresseknitwear.com website are processed and stored no longer than is necessary for the purposes specified in these Rules.
8.7. The buyer’s personal data for the purpose of e-commerce is stored and used for 10 years from the conclusion of the Agreement.
8.8. The personal data of the Buyer and other visitors to the www.latendresseknitwear.com website are stored and used for direct marketing purposes for 5 (five) years after the last purchase on the www.latendresseknitwear.com website, or shorter if the Buyer requests to refuse receiving direct marketing messages.
8.9. The Seller has the right to provide the personal data of the Buyer and other visitors to the www.latendresseknitwear.com website to third parties of their choice only for the purposes specified in Rule 8.4. and 8.5. points and only to the extent necessary to achieve those goals. In no other cases will the personal data of the Buyer and other visitors of the www.latendresseknitwear.com website be disclosed to third parties without the prior consent of the Buyer and other visitors of the www.latendresseknitwear.com website. The personal data of the buyer and other visitors to the www.latendresseknitwear.com website may be provided to government or law enforcement agencies, such as the police or supervisory authorities, but only at their request and only when required by applicable law or to ensure our rights or those of our customers , safety of employees and resources.
8.10. The seller applies the security and processing requirements for the processing of personal data, established in the Law on Legal Protection of Personal Data of the Republic of Lithuania and the General Data Protection Regulation of the European Union.
8.11. The seller takes appropriate technical and organizational measures to ensure the protection of all processed personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, and against all other forms of unlawful processing.
8.12. The buyer and other visitors to the www.latendresseknitwear.com website have the following rights in relation to personal data:
8.12.1. request that the Seller allows access to the data and corrects or deletes it, or restricts the processing of the data;
8.12.2. the right to object to data processing;
8.12.3. the right to receive your personal data in a structured, commonly used and computer-readable format (right to data portability);
8.12.4. the right to withdraw consent;
8.12.5. the right to submit a complaint to the State Data Protection Inspectorate.
8.13. The buyer and other visitors to the www.latendresseknitwear.com website can exercise these rights by contacting the Seller by e-mail. email@example.com
8.14. During registration in the electronic Store, filling out the order form or otherwise using the electronic Store, the Buyer must provide complete and correct data. If the data provided by the Buyer changes, the Buyer must update them immediately. The buyer is responsible for the correctness of the data provided in the registration form, order form or otherwise using the online store and assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided.
8.15. By registering in the online store and ordering goods, the buyer undertakes to protect and not disclose his login data to anyone. If the Buyer loses his login data, he must immediately inform the Seller about it. The buyer is responsible for the transfer of his login data to third parties. If the offers provided by the Seller in the online Store are used by a third person who has logged in with the Buyer’s login data, the Seller considers this person a Buyer.
9. Final provisions
9.1. The Seller has the right to temporarily or indefinitely suspend (terminate) the operation of the Store without informing the Buyer.
9.2. When commenting or sending a recommendation, the Buyer guarantees that any information provided by him is correct, accurate or otherwise not misleading, does not violate the rights of third parties and the requirements of the legal acts of the Republic of Lithuania. By commenting and sending a recommendation, the Buyer assumes responsibility for his actions.
9.3. The Seller reserves the right to delete and/or correct the comments posted by the Buyer at any time if it believes that the Buyer has not complied with these Rules 9.2. specified requirements.
9.4. The Seller sends all notifications of any kind to the Buyer to the e-mail address specified in the registration form or the submitted order form.
9.5. The buyer all messages, inquiries, complaints, etc. send to the Seller’s e-Store e-mail address firstname.lastname@example.org.
9.6. These Rules do not in any way limit and in no case can be understood as limiting the rights of the Buyer (user) established by the legal acts of the Republic of Lithuania. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania. The Law of the Republic of Lithuania applies to the Goods Purchase – Sale Agreement concluded between the Buyer and the Seller.
9.7. You can submit a request/complaint about goods purchased in the store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, e-mail email@example.com, tel. 852626751, fax: (8 5) 2791466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) – or fill out the application form on the EGS platform http://ec.europa.eu/odr/
9.8. All disagreements between the Buyer and the Seller arising from or related to the Purchase – Sale Agreement shall be resolved by negotiation between the parties. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9.9. The seller reserves the right to change or supplement the Rules at any time, taking into account the requirements established by legal acts. Every time the Buyer makes a purchase in the online store, he will have to agree to these Rules again.