If you did not like the size, color or simply changed your mind, you can return the product within 14 calendar days from the day of delivery.

Returned goods must be unused, undamaged, and in their original condition – labels not removed or damaged, protective labels not torn off. The goods must be returned in their original packaging and in the same configuration as they were sent to the buyer. If the goods are out of order, have lost their marketable appearance or are returned later than 14 calendar days from the day of delivery of the goods, we have the right not to accept the goods and not to refund the money to the buyer.

If you decide to return the product, contact us by e-mail. Email:

Please send the goods you want to return to the following address:

MB “Alvadija”

Olga Altuchova

Vingriau st. 6A – 7

LT – 01141 Vilnius


Important: There is a charge for the return service, the return cost is paid by the buyer. The buyer is responsible for the shipping of the item they want to return, so we recommend that you only send the returned items by registered mail with tracking number. If the product does not reach us, we will not be able to refund the buyer.

After receiving the returned product and if it meets the return conditions, we will refund the money within 3-5 working days.

Goods with defects

If you received a defective item, the wrong item you ordered, or an item damaged in transit, please contact us by email. Email:

After receiving your letter, we will contact you and agree on the most convenient method for you to return the product, exchange the product or refund the money, and we will cover all the costs of returning and/or exchanging such products.

Do you have any questions? Contact us by email